Resident Care Director Jobs | The Arbor Company

Arbor Director of Resident Care

You’ve invested in your career — you paid for a nursing degree, you’re taking on more and more responsibilities, and you’ve cared for seniors with a range of abilities. You know it’s worth it; you haven’t stopped honoring and celebrating each unique life you care for.

Now you want something different.

Are you ready to work in a collaborative environment where team members are heard, valued, and recognized for their contributions? At The Arbor Company, we offer a unique experience for our residents, and we match it with a unique experience for the leadership team as well. We call it The Arbor Way.

Director of Resident Care Job Description

Our purpose at The Arbor Company is to engage and enrich the health and spirit of our residents. As a Director of Resident Care, you will ensure we meet that purpose.

Success in this role is measured by:

Ensuring the delivery of competent and compassionate care to all residents
Excellent clinical outcomes evidenced by quality assurance data, resident retention, and customer satisfaction
Excellent staff retention
Consistently meeting or exceeding Arbor Way standards for resident care, communication, and people
Excellent outcomes in resident and employee safety and state regulatory surveys
Excellent communication and a collaborative relationship with the Executive Director, other department heads, and corporate partners

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Key Duties and Responsibilities:

Ensure consistent assessment, service planning, and delivery of care and services at the appropriate level for each resident
Maintain Arbor Company systems for implementing, monitoring, and measuring quality assurance and compliance with resident care and risk management programs
Oversee and ensure excellence in the delivery and management of medications
Build and support a high-performing team of care partners and nurses through effective hiring, training, and coaching
Provide excellent care delivery approaches for residents with cognitive impairments
Ensure resident records are maintained according to Arbor and state regulatory standards
Provide initial and ongoing training for all care department staff and other department staff as needed
Participate in the recruitment, retention, and discharge decisions for all residents
Conduct care plan meetings with family members and third-party providers as needed
Implement successful strategies for labor expense control
Assume Executive Director responsibilities when the Executive Director is absent from the community

Develop monthly staffing schedules according to your department's budget
Participate actively in all safety and quality-focused evaluation programs
Maintain excellent communication with families and manage concerns as needed respecting privacy and HIPAA laws
Ensure that The Arbor Way is fully in place and that the community’s culture attracts and supports excellent employees
Maintain excellent communication and a collaborative and open relationship with corporate partners
Maintain accurate records for use in the supervision and control of staff and supplies
Conduct yearly performance appraisals and regular involvement in decisions regarding employee hiring, firing, advancement and promotion, and setting rates of pay and hours of work
Handle departmental employees’ complaints and grievances and direct their work
Timely handle scheduling and maintain expense control in compliance with the budget
After-hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
Other related duties as assigned

Qualifications

Active RN or LPN license in applicable state
Bachelor’s degree preferred
At least three years experience in resident care management
Experience supervising and scheduling front-line staff
Proficiency in computer systems, particularly Outlook, Excel, and Word, experience using a CRM system preferred
Experience with budget management
Strong critical thinking and analytical skills
Experience with QA/QI programs
Ability to take calls and work a flexible schedule as needed
Ability to travel once per quarter overnight
Valid driver’s license and safe driving record
Compliance with Arbor community-wide job requirements

Are you seeking a leadership position at a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability?

View Our Hiring Process

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Resident Care Director

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Arbor Director of Resident Care

Director of Resident Care Job Description

Success in this role is measured by:

Key Duties and Responsibilities:

Qualifications

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